Passengers friend Logo

Why us?

Passengers friend has partnerships with over 3,000 travel agencies and is currently the market leader in Germany. 

Passengers friend will stand up for your clients if they are affected by problems during their journey. We ensure the best service for your clients – completely risk-free. We only get paid if your client is compensated.

Your advantages as our partner

As the market leader in Germany, Passengers friend are already partners with more than 3,000 travel agencies. Become part of the team too! When your clients are affected by travel problems, we will stand up for them. Flight delays or cancellations are always upsetting to clients. While we cannot prevent such incidents from occurring, we can help your clients to enforce their refund rights with the airline – conveniently and risk-free.

Our collaborations


You want to make money with your travel knowledge? Amondo is the way to go! Make money with absolute flexibility as a mobile travel consultant. Travel together, learn together and succeed together. At amondo you are not only connected to each other by your love of travel, you also become part of a large community with access to help and tips on the most beautiful destinations in the world. This way, you not only earn money, but you also gain friendships for life! Become a mobile travel advisor!


Since 1974, when it was founded, alltours has been the largest independent tour operator in Germany. High quality at reasonable prices has always been the motto of alltours. The company recognized the needs of its clients at an early stage and expanded its range of products at the top end of the market. You want an optimum value for money? Then alltours is the right choice for you!


Uniglobe Top Travel is a global corporate travel service with 700 offices in over 60 countries. Uniglobe has over 30 years’ experience in professional corporate travel services, helping companies to organise diverse business trips for their employees and colleagues, and provides clients with regular contacts from their expert team. Many of these services include internet booking, search engines, quality and cost control, event planning and real-time information.


“Goodbye everyday life, hello holidays!” is the slogan of Pauschalreisen. Byebye belongs to alltours and is the largest independent tour operator in Germany. Byebye has its own hotel chain Allsun and many last minute deals to offer, making it easy to plan a trip at short notice. Current information on possible short breaks is also presented and flexible quotes and cheap cancellation prices are offered, making byebye a very dynamic tour operator.

We support these midoffice systems

Offer your customer “more” service

How to turn a dissatisfied client who had a problem on their trip into a satisfied client who appreciates your comprehensive service.

Our Service

If you like, we can automatically check your sold flights for existing claims and do the whole thing retrospectively for the last three years. (Connection to mid-office systems.)
We send the cheque for your client directly to your office.
The client collects the cheque from your office.
Glücklier Kunden Smiley
You deliver the happy news yourself.

Brand new: Passengers friend Gold

With Passengers Friend Gold and Passengers Friend Gold 365, we want to offer you and your clients the opportunity to protect yourself in advance against problems such as flight cancellations and delays. A full range of flight travel insurance for your clients. For one time or all flights within one year. In the event of problems such as flight cancellation, we will be responsible for enforcing 100% of your claim against the airline without any commission. Find out more about our flight check – now Passengers Friend Gold.

Our partner service

  • If you have any questions about travel law, you can reach us from Monday to Friday from 9:00 a.m. – 6:00 p.m.
  • You will receive a link and material for your website. So your customers can submit applications directly from your website.

Info material

Especially for our travel agency partners we have compiled material with which you can optimally advise your customers. Contact us and we will send you our info material immediately.

Download material

Download your customer compensation application and our travel law guide.

Download application

Download Travel Law Guide