When your flight is delayed, it causes you a lot of stress and frustration. There are seemingly endless waiting times at the airport. A flight delay robs you of valuable vacation hours. The long-awaited vacation becomes a distant memory. But missed professional meetings also cost money and nerves. In many cases, however, EU regulations entitle you to financial compensation of up to €600 per person. It doesn’t matter whether you are traveling as an all-inclusive, individual or business trip. Check your entitlement to compensation now!
This is how we help you enforce your passenger rights in the event of a flight delay:
By purchasing an airline ticket, you have entered into a contract with the corresponding airline. The terms of the contract must be fulfilled, and the airline must take you to the desired destination. Whether it’s a flight delay, flight time change or flight cancellation, if you don’t get to your destination as planned, the airline must compensate you. From a flight delay of 3 hours, you are entitled to compensation of up to €600 per person plus care services from the airline.
Passengers friend helps you with airline problems and asserts your claims against the airline.
Your right are protected by the EU Passenger Rights Regulation:
Since 2014, your rights as an air passenger have been protected by the EU Passenger Rights Regulation 261/2014. In the event of a flight delay, you are entitled to financial compensation of up to €600 per person under certain conditions. In Germany alone, legitimate claims worth €700 million go unasserted every year. With us, you take no risk. Simply fill out the form on our website and our travel law experts will take over your case.
You have the following rights in the event of a flight delay:
Since 2014, your rights as an air passenger have been protected by the EU Passenger Rights Regulation 261/2014. In the event of a flight delay, you are entitled to financial compensation of up to €600 per person under certain conditions. In Germany alone, legitimate claims worth €700 million go unasserted every year. With us, you take no risk. Simply fill out the form on our
If your flight is delayed for more than 3 hours, you are usually entitled to compensation under the EU Passenger Rights Regulation. You are entitled to compensation if the following conditions are met:
- the flight departed from or arrived in the EU and the airline has its headquarters within the EU
- the flight delay did not occur more than 3 years ago
- the airline is responsible for the delay
You have a right to receive care services already from 2 hours of delay. You must be provided with free drinks and food. You should also be able to make 2 calls and send emails. If your flight is postponed to the next day, the airline must pay for the hotel and transfer costs until the replacement flight.
How to act correctly in the event of a flight delay
If your flight is delayed by more than 3 hours, you can claim compensation from your airline. In the following we explain how to act correctly in the event of a flight delay.
Find out from the airline why the flight is delayed and ask for written confirmation. Keep the evidence in a safe place.
That’s how much you’re entitled to compensation:
In these situations, you are not entitled to compensation:
In case of delays of less than 3 hours, unfortunately, you cannot claim compensation. In addition, you are not entitled to compensation if the flight departed from outside the EU and the airline has its headquarters outside the EU.
There are some situations in which your claim cannot be enforced despite all the given conditions. If an extraordinary circumstance exists, the airline does not have to compensate you. This includes all unforeseeable situations that do not occur in the daily operations of an airline and are beyond the airline’s control. These events are to be distinguished from normal delays and operational procedures for transporting passengers. These extraordinary circumstances include:
- political uncertainty
- severe weather
- airport or airspace closures
- bird strikes
- unavoidable security risks
- other risks
Make your claims now! We will help you with it. Simply fill out the application on our website, Passengers friend will take over your case immediately and you will receive the compensation payment you are entitled to.